At Gymsquad, we value your satisfaction and strive to provide you with high-quality fitness apparel and accessories. If you're not completely satisfied with your purchase, we offer a convenient and transparent return and exchange policy to make your shopping experience hassle-free. Please read the following guidelines carefully:
1. Return and Exchange Period:
- You can initiate a return or exchange within 7 days from the date of delivery.
- After initiating the return, you have an additional 5-7 days for the returned product(s) to reach our return address.
2. Return Address:
- Richland Commercial Hub, Building No. 7, Plinth No. 1, Vadpe Village, Bhiwandi, Thane
- Pin - 421302, Mumbai, Maharashtra, India - 421302
3. Reverse Pick-up Services:
- Our courier will attempt pick-up twice. If the courier company is unable to pick up the shipment, you will need to send the shipment back to the company address.
4. Cash on Delivery (COD) Orders:
- For both COD and prepaid orders, we will process a refund to your bank account within 7 days from the day of return pickup.
- For COD orders, COD charges of Rs. 49 will not be refunded
5. Product Condition:
- Please return your products in the same condition as they were shipped with the original packaging. If the products are returned in poor condition or have clearly been worn, a refund will not be provided.
6. Refund Process:
- Kindly allow 7 days for the return to be processed, and the amount will be credited to your bank account.
7. Contact Us:
- For any issues or inquiries, you can reach out to our customer support portal or contact us at support@gymsquad.inÂ
- Our customer support is available to assist you with any questions or concerns.
8. Cancellations:
- Cancellations are only possible until the order has not been dispatched from our warehouse.
9. Terms and Conditions:
- Bank account details provided by the customer will be final, and any errors in the details provided by the customer will not be the responsibility of Gymsquad.
- If you receive an SMS or email indicating that your order has been delivered, and you haven't received it, please contact us within 24 hours.
- You are responsible for taking utmost care of the products while they are in your possession.
10. Refund Process:
- Upon receiving the returned product, we will examine it and notify you of your refund eligibility via email within a reasonable period.
- We aim to process the refund as soon as possible and, in any case, within 30 working days from the day we confirm your entitlement to a refund.
This return and exchange policy is subject to change, and any modifications will be updated on our website. If you have any questions or require assistance, please don't hesitate to contact us. Gymsquad is committed to providing you with excellent service and a seamless shopping experience.